Customer Service Representative - State Farm Agent Team Member
Full Time • Dallas, TX
Responsive recruiter
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Job Posting: Client Experience Specialist
ROLE DESCRIPTION:
Are you ready to take on a demanding role that goes beyond the basics of customer service? As a Client Experience Specialist with Raymond Scott - State Farm Agent, you will play a vital role in shaping exceptional client experiences that drive the success of our insurance agency. This position is not for the faint of heart—it requires attention to detail, strong problem-solving skills, and a genuine desire to support and uplift our clients.
In this position, you will tackle customer inquiries, collaborate with other team members, and proactively anticipate the needs of the community you serve. If you are someone who thrives in a challenging environment and is eager to grow both personally and professionally, we want to hear from you. We offer internal growth opportunities for candidates who demonstrate drive, resilience, and a sales-oriented mindset.
RESPONSIBILITIES:
- Respond to customer inquiries with a focus on providing thorough and accurate policy information.
- Assist clients with policy changes and updates, ensuring they feel supported and informed throughout the process.
- Manage insurance claims processing and diligently follow up with clients to ensure satisfaction.
- Maintain meticulous records of customer interactions and transactions to enhance service efficiency.
QUALIFICATIONS:
- Exceptional communication and interpersonal skills, with the ability to engage clients effectively in challenging situations.
- Detail-oriented with strong multitasking abilities; you can juggle priorities without sacrificing quality.
- Previous customer service experience is preferred, but a strong desire to learn and succeed is essential.
- Resilience and adaptability when facing difficult conversations or client concerns.
If you are motivated by challenges and are ready to contribute to a high-performing team, we encourage you to apply. This is your opportunity to excel in a rewarding career that values dedication and exceptional service.
eferred.
Compensation: $45,000.00 - $70,000.00 per year
Seeking Currently Licensed Applicants Only
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team is comprised of results-oriented individuals that are serious about their development. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Uptown Dallas.
- Our office is open 8:30 .
- We have 38 years of combined insurance experience in our office.
- Additional languages spoken: Spanish and Vietnamese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none